2 - 3 Week Processing
(Including Shipping Time)
After we receive your order, we carefully unpack and prepare your albums to be scanned.
We capture high-resolution images of each album page, and use our uniquely-created Capture technology to create a glare-free beautiful image. We apply machine learning auto-enhancers to improve the colors and image quality of your photos before returning your albums.
Then it's time to enjoy your newly captured memories with friends and family!
Fastest Turnaround Time
3 weeks to receive your digitized memories, including shipping time. (Psst, in case you don't know, the industry average turnaround time is 10-12 weeks.)
We Repair Your Media
If your videotapes are damaged, let us know when placing an order. We are able to repair broken cases, basic ribbon damage and clean slight mold off a videotape.
Auto-Transfer to Google Photos
Trusted by Google, we have the auto-integration with Google Photos for all customers so that your memories will be saved automatically to your library.
Capture is the #1 brand trusted by major retailers and millions of families. If you are unhappy with the result, we'll re-process your memories for free.
Tagged & Tracked
Not only do we use carefully-designed packaging and barcode each piece of your media, we track your order in transit, during the transfer process, and on its way back to you.
The privacy and security of your memories is our highest priority. From the minute your media arrives to the time we ship it back to you, we track every single step of your order.
You will receive regular email notifications and can check order status throughout the process.
Digitally Backed Up
Every video and image that we transfer is securely backed up for 60 days after your order is completed.
There’s no comparison. But here’s a chart.
Tape durations vary, but most tapes are 2 hours or less. If your tape is longer than 2 hours, we will invoice you for additional footage in 2-hour increments.
If your videotape case is damaged, it must be repaired in order to process the tape. We will automatically repair your case as part of our process; there is no charge for this service. If your videotape ribbon is damaged, it will also require repair before processing. If repair involves removing any portion of your footage, we will contact you for approval prior to repair.
The transfer price for your custom order includes a Digital Copy and MemoryCloud access, where you can view, download, order copies, and save your memories to Google Photos.
For video transfers, the price also includes videotape repairs (case replacement and ribbon splicing), mold cleaning, and PAL format conversion.
Your original media and containers will be returned with your completed order.
You will receive your completed order in about 4 weeks (includes processing and return shipping) from the time we receive your media; it will include your originals and any Digital Copy, USB, or DVD you ordered.
When you digitize your memories with Capture, we want to make sure you are happy with the results. If you are not 100% satisfied, you can return it to us for reprocessing.